The main purpose of the Quality Management System (QMS) of C.A PAPAELLINAS Ltd is to provide a structured framework for the continual improvement of the efficiency of its processes, always aiming to continuously improve the satisfaction of its customers’ needs and expectations.
To achieve this purpose, the Management is committed to supporting and implementing the basic principles and rules governing the Company’s Quality Management System. This involves establishing quality objectives, based on the constructive engagement and cooperation of both its employees and associates. The basic principles of Quality Management, as set out in the procedures of the Company’s QMS, are as follows:
- the production and marketing of products that stand out in the market for their quality, effectiveness and reliability,
- continuous innovation with respect to the image and presence of our products in the market,
- ongoing after-sales customer support by promptly answering customers’ questions and handling their complaints,
- continual improvement of the effectiveness of the QMS,
- commitment to monitoring and adhering to the operational framework, the national and European regulations, and international best practices.
These objectives are achieved through:
- the production, selection and promotion of products that meet the needs of the Cypriot market,
- the constant increase of customer satisfaction and gathering of competitive intelligence,
- the provision of continuous training and information to all employees, and employee expertise management,
- the increase in market share through constant and innovative promotional initiatives,
- the compliance with the European Data Protection Regulation (GDPR) to ensure the security of personal data of our customers and employees,
- the continuous monitoring and evaluation of the company’s business environment,
- the compliance with the requirements of the EU regulations, the MDR 2017/745, and the ISO 13485: 2016 standard,
- the strict application of the national and European legislation, and the implementing regulations deriving therefrom.
The QMS principles and quality objectives are reviewed regularly by the Company’s Management in order to align with the latest industry needs and legislative requirements, as well as with the Company’s ultimate goal of continuously improving its operations.
Through the continuous review of the above principles and objectives, the Management constantly seeks to identify both human and logistical needs. The Management is committed to providing the required resources to meet these needs, as they arise and are shaped by the existing situations, to the best of its abilities and effectiveness of the QMS
All departments within the Company have the responsibility to adhere to, integrate and implement the QMS procedures as part of their day-to-day activities.
Furthermore, the Company’s Management has the responsibility to ensure that the Quality Policy is communicated, understood and applied by all employees, in order to achieve the continuing and steady development of its business activities with unwavering commitment to its principles and to continuously providing top-quality products and services to the market.
The Chief Executive Officer of the Group